Forum Discussion

Loubee's avatar
Loubee
Joining in
10 months ago

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it where I gotta wait 5 days to get sorted, all my apps and bank are associated with my email address which as gone. I have my primary which I never use, I got no other email address that I use. What is happening. I can’t generate a password it won’t let me, just error all the time, I read this is a fault lot ppl experienced. Anyone can help me get my email address back. 

    • Loubee's avatar
      Loubee
      Joining in

      Which I did get a third party email to sign in, it was only to sign in, should not of taken the email address that I use all the time, no my account is not there but it funny my daughter account still there but my secondary account that I use as gone. 

      • Lee_R's avatar
        Lee_R
        Forum Team

        Hi Loubee thanks for posting and welcome to our community.

        Sorry to hear you can no longer find/access your secondary email address.  And for any inconvenience this may be causing.  Have you ever used the email address in question at a previous address or on a previous account number?  As you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R