Forum Discussion

angelotambini's avatar
angelotambini
Tuning in
2 years ago

Move additional email to a different account

I have had VM for a long time however looking to move away from VM soon.

My issue is that my parents are using @virginmedia.com email addresses linked to my account for everything, dispite me making them Gmail addresses, they still gove out the VM ones. 

 

My father has had his own VM account, internet, tv & phone for the last 7 years under his Gmail account. 

Is it possible to transfer the 2 additional mail accounts to his account or even let them be standalone? 

 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    angelotambini Unfortunately not.  Individual email addresses cannot be transferred from one account to another.  In a very limited set of circumstances all the email addresses from one VM account can be transferred to another VM account but the process deletes any email addresses already attached to the receiving account.

    • angelotambini's avatar
      angelotambini
      Tuning in

      Deleting all of the email addresses on the other account wouldn't be a problem as he uses his Gmail account so nothing would be lost 

       

      Id happily move all addresses over to his 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        The VM Forum Team should be able to advise you in more detail when they reach this thread. As far as I know a full move and transfer of accounts would need both parties to be related and to agree to the process by clearing data protection steps.

        Look out for a response from the team in due course.