Forum Discussion

Topbanana1's avatar
Topbanana1
Joining in
2 months ago

Lost email password

Hi guys. I have a ntlworld account that has been running for years. During that time I have left and then rejoined virgin. The email address continued and continues to work. However, now I need to transfer the account to a new outlook . I can’t do this without the password which I can’t remember.  The reset my password takes me to reset the password for my primary linked email, which is different. Can anyone assist please?

I still have access to the ntlworld account at the moment.

regards david

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    It sounds like your email is still connected to the old broadband account. You need VM to move it to the new account, or it could be closed. 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi Topbanana1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having with your email. So that we can take a look into this for you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina