Lost email account and scam
A few days ago both the email accounts linked to my VM account stopped working. At the same time friends started receiving scam emails allegedly from my wife’s account. As far as we know only one sent money. I got my own primary account back via the help desk and a password reset but my wife’s email doesn’t now show on my account. VM staff told us the loss of both email was part of a planned closure and we’d been notified. Nothing could be done to restore. We use both accounts every day and have received no notification. Once I got to a supervisor the story changed and they are currently trying to restore the missing account. Meanwhile 5 days in a scammer could be doing anything with the account. It seems to still be active as I get no undeliverable message. The lack of urgency not to mention security is breathtaking. Any suggestions?
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