Lost email & password details
I'm enquiring about account details for my mother, I remember when she registered she was given an email address starting with her initials and then a bunch of random numbers & letters, it was written down somewhere but I can't find it. I tried the online recovery options with the account number, area reference etc.. But that's no good because it only partially shows the email address, and since the email was seemingly randomly generated I don't know what it is.
Without the details I can't go on the account and change the package options if wanting to upgrade/downgrade easily. She's been unwell so I'm trying to do this for her.
Can these details be sent through PM or through the post? I can provide the acc number & area reference etc if needed.