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BarryJ96's avatar
BarryJ96
Joining in
2 months ago

Locked out

My wife's email account (a very old, but regularly used ntlworld.com address) has become inaccessible. The password is no longer accepted, and I can't find out how to manage it from my master account.

  • Hello BarryJ96,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account. 

    I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L