Locked out since 14:45, VM303, changed verification to non-virgin email but stuck
I had a couple of phone calls this week supposedly from virginmedia on an 0800 number - google thinks those are a scame, so after missing the first I told the caller I did not believe she was from virginmedia (I've been getting many supposed virgin emails from talktalk or tiscali addresses, obviously phishing or trying to hack me via).
This evening I tried to send a mail, after soem time it had not got through. Checked my email log,
D5449D69: [ to suppressed ] relay=smtp.virginmedia.com[84.116.6.19]:465, delay=0.24, delays=0.03/0.03/0.18/0, dsn=4.7.13, status=deferred (SASL authentication failed; server smtp.virginmedia.com[84.116.6.19] said: 525 5.7.13 Account is Locked, change to new password is needed (VM303))
Maybe the phone calls were genuine ? Seems odd to phone me instead of sending email.
Google suggests from past queries here that I do need to reset my password. Logged in,current password was accepted, but the web page suggested I'd never changed it (I know I have changed it in the past). Tried to generate a new password, had to provide an alternative email - git that, got validation (my email for that account uses a separate browser so not in the browser where I'd made the request). As far as I can see, I've now changed contact mails from virginmedia to go to that other account (not ideal) but I cannot see any way to change the password.
Also, puzzled that the old password was good enough to login.