Forum Discussion

zarni's avatar
zarni
Joining in
10 months ago

Locked out since 14:45, VM303, changed verification to non-virgin email but stuck

I had a couple of phone calls this week supposedly from virginmedia on an 0800 number - google thinks those are a scame, so after missing the first I told the caller I did not believe she was from virginmedia (I've been getting many supposed virgin emails from talktalk or tiscali addresses, obviously phishing or trying to hack me via).

This evening I tried to send a mail, after soem time it had not got through. Checked my email log,

D5449D69: [ to suppressed ] relay=smtp.virginmedia.com[84.116.6.19]:465, delay=0.24, delays=0.03/0.03/0.18/0, dsn=4.7.13, status=deferred (SASL authentication failed; server smtp.virginmedia.com[84.116.6.19] said: 525 5.7.13 Account is Locked, change to new password is needed (VM303))

Maybe the phone calls were genuine ?  Seems odd to phone me instead of sending  email.

Google suggests from past queries here that I do need to reset my password. Logged in,current password was accepted, but the web page suggested I'd never changed it (I know I have changed it in the past). Tried to generate a new password, had to provide an alternative email - git that, got validation (my email for that account uses a separate browser so not in the browser where I'd made the request). As far  as I can see, I've now changed  contact mails from virginmedia to go to that other account (not ideal) but I cannot see any way to change the password.

Also, puzzled that the old  password was good enough to login.

 

 

8 Replies

  • Hmm, the code came while I was typing that (maybe already expired), but I cannot get back to where I was trying to set a new password. Will try again later., please do not close this for the moment.

    • zarni's avatar
      zarni
      Joining in

      So, after fighting through the screens on setting a mail app password (descriptions of where to click seem to be wrong, some links seem to go back to the page you are on) I've set an app password - the implication is that my existing password will work for using virgin mail online, but will it still work for sending via postfix with cyrus-sasl and pulling POP3 mail via fetchmail ?  On the face of it, nothing is incoming instead of several thousand list emails I usually get every day.

      • zarni's avatar
        zarni
        Joining in

        Appears I have totally lost access to my mail. The online part, and online mail.virginmedia.com, suggest there is about 6GB of mail, but folder names look suspiciously like gmail, and nothing isvisible.

  • Doh, I forgot that in postfix I had to rerun 'postmap' to pick up the new password. A test mail has now been accepted for delivery.

    SORTED.

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)

      Hi zarni,

      Thanks for the update on this. I'm glad to hear that you've now managed to resolve this.

      Please do let us know if there's anything more that we can assist you with.

      Thanks,