Forum Discussion

DavidGibbons1's avatar
DavidGibbons1
Joining in
2 days ago

Locked out of VM account

I have just been locked again. this has happened before. this time I can not access my virgin media account at all, it just says forbidden...the phone calls are lengthy ( once you find a number to call) replies always different and I have had a ticket logged. my previous experience of a logged ticket is that it comes to nothing I expect it to come to nothing.

I would also appreciate any advice. I need to be able to access my virgin media emails..

How do I send an email to the tech team?

4 Replies

  • DavidGibbons1's avatar
    DavidGibbons1
    Joining in
    2 days ago

    HI Graham,

    Just in case you are able to help. I am locked out, not only from my email account but also from being able to sign in at all to my Virgin media account. it just says forbidden, not just the emails. I have a ticket logged with the tech team, however,my experience with that is it will come to nothing

    Thanks

    David

    • coenoby's avatar
      coenoby
      Very Insightful Person
      2 days ago

      DavidGibbons1​  "I am locked out ...(of)....my Virgin media account. it just says forbidden,

      Do you have the account recovery codes for your account? You should have been prompted to generate those when you set up the VM02ID for that account. They might allow you to regain access.

      However, if you don't have those to hand and still cannot sign into your My Virgin Media Account then you will need help from VM to restore access to the account.

      Coenoby

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      4 hours ago

      Hi DavidGibbons1 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your mailbox and online account access. So that we can assist where we can we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 days ago

    DavidGibbons1​ "How do I send an email to the tech team?"

    Sorry but there is no email access to VM support staff.

    " I can not access my virgin media account at all, it just says forbidden."

    I assume that you are referring to a problem accessing your VM email account rather than your My Virgin Media (MVM) account? If it is affecting your MVM account it will need VM to resolve it.

    The "Forbidden 403" error comes up when there has been an issue with authenticating your email details between your device and the VM servers.  So it normally just affects signing into your VM email account.

    When you get that error with your email account, the way to resolve it is to generate a new VM  Mail app password for that  email account.

    To do that sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VMo2ID for that email account.

    Then

    1. Select Account Settings
    2. Select Identity & Security Settings
    3. Select Manage your products
    4. Select Manage email app password
    5. Click on the blue button 'Get New Password' 

    That usually unlocks the VM email account.

    However,f you also access that VM email account via a mail app on your phone you will need to update/ edit  the email password in the mail  app's settings to this new mail app password that you have just generated. 

    Coenoby