I'm locked out of one of my virginmedia email accounts - have complained but the measures they emailed to advise to unlock it havent worked - no matter what you try to do with virgin they cant restore my access
2 months here without access to my email account - just about to involve the communications ombudsman to help me get this resolved as virginmedia have been diabolical
Forum TeamHi SteveH14,
We're sorry you can't access your email account.
We have sent you a private message previously, however we had no response.
I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.
Still not sorted
Forum TeamHi SteveH14,
I can see my colleagues have attempted to assist you via private message but you have declined the help.
^Martin
Not true Martin - downright untruth - have been through two previous attempts here to resolve this with both being a complete failure - so not prepared to go through the painful tortuous banal experience again. Going around in circles with virginmedia whilst i have to completely re arrange my administration arrangements including serious medical and financial arrangements because of the loss of access to my email account has been a serious concern and your flippant reply is not welcome. I hope you report my concerns to further up the chain because i certainly will be and for the record Virginmedias offer of financial recompense has ben refused.
Kind Regards
Same here. They don't have a clue how to resolve their total shambles. The way they are treating their customers is an absolute disgrace. I have given up trying to regain access to not just my blueyonder email account, but to be able to log in to my VM account.
Still no resolution - and no contact for over a week - and coming up to nearly 2 months without email
Forum TeamHi SteveH14 , sorry to hear you have not yet had an update or resolution for this issue. To look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
Thanks Tom but this doesn’t work for me - I’ve already registered with a non virgin email and linked a VM email account but it won’t let me register another VM email account I have been using for years - it says it’s not a valid Virgin media account
Tells me my virginmedia email account isnt a virginmedia email address !!
