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SteveH14's avatar
SteveH14
Settling in
5 days ago

Locked out of Virginmedia email account

I'm locked out of one of my virginmedia email accounts - have complained but the measures they emailed to advise to unlock it havent worked - no matter what you try to do with virgin they cant restore my access

4 Replies

  • SteveH14's avatar
    SteveH14
    Settling in
    5 days ago

    Tells me my virginmedia email account isnt a virginmedia email address !!

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    4 days ago

    Hi SteveH14 thanks for posting although we're sorry to hear of your concerns raised.

    Have you been able to try the steps advised here which may be of some help?

    Many thanks

    • SteveH14's avatar
      SteveH14
      Settling in
      4 days ago

      Thanks Tom but this doesn’t work for me - I’ve already registered with a non virgin email and linked a VM email account but it won’t let me register another VM email account I have been using for years - it says it’s not a valid Virgin media account 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        3 days ago

        Hi SteveH14 thanks for your reply.

        Understood - we'll need to raise an IT ticket in this case for you then, please expect a PM from me to arrive shortly and respond directly when you can!
        Many thanks