Forum Discussion

SteveH14's avatar
SteveH14
Tuning in
2 months ago

Locked out of Virginmedia email account

I'm locked out of one of my virginmedia email accounts - have complained but the measures they emailed to advise to unlock it havent worked - no matter what you try to do with virgin they cant restore my access

8 Replies

  • SteveH14's avatar
    SteveH14
    Tuning in
    2 months ago

    Tells me my virginmedia email account isnt a virginmedia email address !!

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi SteveH14 thanks for posting although we're sorry to hear of your concerns raised.

    Have you been able to try the steps advised here which may be of some help?

    Many thanks

    • SteveH14's avatar
      SteveH14
      Tuning in
      2 months ago

      Thanks Tom but this doesn’t work for me - I’ve already registered with a non virgin email and linked a VM email account but it won’t let me register another VM email account I have been using for years - it says it’s not a valid Virgin media account 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 months ago

        Hi SteveH14 thanks for your reply.

        Understood - we'll need to raise an IT ticket in this case for you then, please expect a PM from me to arrive shortly and respond directly when you can!
        Many thanks

  • SteveH14's avatar
    SteveH14
    Tuning in
    9 days ago

    Still no resolution - and no contact for over a week - and coming up to nearly 2 months without email

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      7 days ago

      Hi SteveH14 , sorry to hear you have not yet had an update or resolution for this issue. To look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • Buster52's avatar
    Buster52
    Hanging out
    7 days ago

    Same here. They don't have a clue how to resolve their total shambles. The way they are treating their customers is an absolute disgrace. I have given up trying to regain access to not just my blueyonder email account, but to be able to log in to my VM account.