MissGrace The VM Forum Team should be able to help you with this when they reach this thread in due course.
The first thing they are likely to ask is if the blueyonder email address concerned is linked to your current VM broadband account. If it isn't then they will be limited in what they can do as VM email accounts, including blueyonder need to be attached to a working VM broadband account for continued use.
Thanks Graham, my blueyonder email address should be linked to my VM broadband account, it has been since 2008 when I first had an email address when I started my account with Virgin, so cannot see why this is such an issue now. In what circumstances would it not be linked to a VM account?
The main reason for email accounts becoming detached from the broadband account is if there has been a house move or other break in service and the email account hasn't been moved to the new account.
Have you replied to the private message sent by Kath_F . She will do everything she can to assist you.
Yes Kath as been an enormous help, got me into the emails, app password changed to a strange password which I have to keep for further app problems on server settings. I just worked out last night how to change the password on the outgoing server on my mobile too and it worked so I am pleased.. I probably won't work out how I got there, but Kath said I did very well considering she could not see what I was doing bu t guided me as best she could. Thanks go to Kath and thank you to you for replying too.
Hi MissGrace,
Thanks for sticking with me via private message.
I'm happy that we were able to get things resolved for you.
If you have any further issues, pop back and let us know.
Many thanks,
Hi Kath_F, what was the resolve, as I and many others are currently in the same situation??
Hi there Irishjim
Thank you for your post and welcome to the community forums.
In this case we ran through some checks privately via a PM, we cannot confirm specific details here for security but if the issue is occurring on an email that you have that is attached to a current and active broadband please make your own post and our team will pop you a message across.
