Forum Discussion

fuego's avatar
fuego
On our wavelength
25 days ago

Locked out of account again

My wife's VM account (I am the main email) was fine but Friday evening when she tried to log in she received the message, 'email and/or password is incorrect'. This is false. She has not been able to access her emails on PC or phone. If she changes her password she won't be able to access her email?! This happened to her a few years ago and I was directed to create a 2nd email to solve this. Fyi we are Virgin.net a/c but we are VM broadband. Please help as she is getting frustrated.

3 Replies

  • PearlyQueen1's avatar
    PearlyQueen1
    Tuning in
    25 days ago

    Mine is doing it too.  vm.com email address with a gmail signin after the previous instance of this happening.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    25 days ago

    The only answer to these continuing problems is to move your contacts over to a different email provider.

    VM have clearly lost interest in maintaining their email service, and you need to move while you can still get access to it. 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    25 days ago

    Hi fuego 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with a mailbox. When accessing emails on your phone or a third party mailbox you will also need to maintain activity with our actual web based mailbox or it can be locked for inactivity or security reasons. We advise to maintain activity by logging into our web based mailbox at least once a month. 

    So that we can get your access back we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina