Can anyone help l can't get access to my emails. I have an old ntlworld address which tells you how long l have been a customer! Yesterday l couldn't access my emails. Is there a problem? Any assistance would be appreciated. Thank you
You need to give us a bit more detail as to what is stopping you accessing your emails. What error messages are you seeing? Are you using VM webmail to access you emails via mail.virginmedia.com or are you using an email app/programme such as Thunderbird or MS Outlook? I can see from your previous posts that you do currently have a VM broadband account as this is a prerequisite for keeping an ntlworld email address operating. However, was the ntlworld account set up on a different VM account or have you had a break in service with VM?
Forum TeamThanks for reaching out to us Heather, and welcome back to our Community Forums!
Sorry to hear of the E-Mail issues you've been experiencing.
If you're able to offer helpful answers to the questions posted by Graham_A, this will give us a better opportunity to uncover this issue and correctly diagnose the problem.
Thanks
David_Bn
Thank you for reply. I have since contacted Virgin Media, and they have unlocked an older email at ntlworld. Unfortunately, the current one they were unable to unlock although they had a good try. Even when forgotten password has been clicked it won't respond to new password. They have issued a work ticket l think she said? And should hear within 5 working days. Hopefully they will sort it out so l can access my current emails as l have lost all my contacts. Thanks again
Forum TeamWe would be happy to take a look at this to see if we can further help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
