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Shozer's avatar
Shozer
Tuning in
2 years ago

iOS Mail Settings

Yesterday my email account was locked by VM, and I was made to change my email username (it used to be my Blueyonder email address - but these are no longer allowed as Usernames apparently). Webmail is fine, as is receiving email via Mail on my iPhone, but sending emails via Mail on my iPhone no longer works.

The only setting I have changed is my Username - the other settings are as per the VM recommendations ie. 

SMTP settings

  • Host name:  smtp.virginmedia.com

  • Username: your full Virgin Media email address (I've had to use another username - as VM no longer allow your VM email address as your username. Although I have tried both and neither work).

  • Password: your Virgin Media email app password

  • SSL encryption: Enabled

  • Port: 465 (this might not be selected automating by enabling SSL, so please check)

  • Authentication: Password

 

Does anyone have any suggestions please ??

3 Replies

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    Shozer When using an email client to access the email account you should still use the blueyonder email address as the username.  The third party username is only used for My VM and VM webmail.

     

    • Shozer's avatar
      Shozer
      Tuning in
      2 years ago

      Thanks - I will try again, but I had tried both, and the third party username does seem to work for the Incoming mail settings (IMAP).

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    It would be helpful to see what error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window or otherwise Terminal application. and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

    curl -v smtps://smtp.virginmedia.com -u username:password

    Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

    FYI if there is no issue then you should see the following output from the curl command:

    ⋮
    > AUTH PLAIN
    < 334 
    > [Redacted]
    < 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
    > HELP
    < 214-2.0.0 This is cmsmtp ESMTP service help
    214-2.0.0 This is cmsmtp ESMTP service help
    < 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    < 214-2.0.0 For local information send email to Postmaster at your site.
    214-2.0.0 For local information send email to Postmaster at your site.
    < 214 2.0.0 end of HELP info
    214 2.0.0 end of HELP info
    * Connection #0 to host smtp.virginmedia.com left intact

    Otherwise an unsuccessful result will look similar to the following:

    ⋮
    > AUTH PLAIN
    < 334 
    > [Redacted]
    < 525 5.7.13 Authentication Denied (VM320)
    * Closing connection 0
    * TLSv1.2 (OUT), TLS alert, close notify (256):
    curl: (67) Login denied

    -- 
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