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TSinDistress's avatar
TSinDistress
Settling in
2 days ago

I am a secondary account holder who has had no access to emails for 3 weeks

This is a second go at posting as my first didn't work.

My husband is the primary account holder after becoming a VM customer in 2011. I am the secondary account. We have both had @virginmedia.com email addresses since joining.

3 weeks ago I suddenly received the message FORBIDDEN whilst trying to access my emails. I immediately rang and reported this, was given a ticket number and told many customers were experiencing this problem which would be resolved within 10 days. I then went on holiday to an area where internet access was not always available, but when it was still received the FORBIDDEN message.

I rang for help this morning, was given another ticket number with the suggestion I was now back of the queue and someone would get in touch. No-one has - not since the end of July.

Like so many email is my primary source of contacting others and I don't have secondary access to email addresses. I have a small business too and am at risk of losing income.

Can someone please help. 

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    14 hours ago

    I hope you can get help in the other thread, but in any case you really need to start moving your contacts across to a more reliable email provider.

    VM have never suggested that their email is suitable for business use, and they don't keep backups in case of failure. They stopped issuing new email addresses some years ago, and there is no guarantee that existing ones will continue indefinitely. Also you will lose the email if you change broadband supplier.