Forum Discussion

karenHebbs's avatar
karenHebbs
Tuning in
2 years ago

How do I delete my @ntlworld email account?

Hello I have an old ntl email account that appears to have been hacked and the hacher is using it. How do I go about getting it deleted? I tried to log back into it but they have changed my password....
karenHebbs's avatar
karenHebbs
Tuning in
2 years ago

Hello I have an old ntl email account that appears to have been hacked and the hacker is using it. How do I go about getting it deleted? I tried to log back into it but they have changed my password. Ive seen from another thread you were able to look into this for someone else and was able to help. Many thanks

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for your public post karenHebbs.

    For the benefit of third party readers, this has been picked up and taken to private message by myself with the aim of having this resolved for the poster.

    Thanks,

    David_Bn

    • karenHebbs's avatar
      karenHebbs
      Tuning in
      2 years ago

      Thanks David, appreciate the help, hopefully you can sort this for me 🙂

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi karenHebbs, 

        Thanks for coming back to us on this. 

        I can see David has indeed raised this with the IT Team. They will pick this up and delete the account for you. Once that's done, they will email David with an update and he will come back to you directly 🙂 

        If you've not heard anything back within 7 days, pop back and we can check things for you. 

        Many thanks,