Forum Discussion

StrangelySane's avatar
StrangelySane
On our wavelength
11 months ago

How can I stop getting emails on my old account?

I left Virgin sometime around May 2022.  I'd been with them since they bought out NTL in the early 2000s
I still had the NTL email address.  I can no longer sign into the virgin account to contact support.
However, my old email address is still fully functional via a third party.  I can still receive and send emails via Thunderbird.   Some time ago, it seems, a number of databases were hacked, and my old email address was scooped up and is now being spammed, spoofed, and generally the recipient of various scam attempts and identity thefts attempts.  How can I have the email account deleted to stop the account being used and abused?  I can't directly contact Virgin support because, as I said, I no longer have an account.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    11 months ago

    StrangelySane  The VM Forum Team staff should be able to help you with this when they reach this thread in due course.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there StrangelySane 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with your email, we would be happy to take a look but as the email is no longer linked to a current and active broadband account or we can action is the complete deletion of the account. 

    I will pop you a private message so we can take a look into this, please keep an eye out for the envelope at the top of your screen alerting you to a new message.