Forum Discussion
- LolezoesTuning in
By any chance are you still a Virgin Media customer?
If you've cancelled Virgin Media, the chances are this email has been deleted and it can't be restored by Virgin Media.
If you're still a Virgin Media customer, I'd advise you to contact support.
Regards,
Noah- SappermajorUp to speed
Yes I am still a Virgin Media customer. I have managed to get the apps working with a new app password, but my wife has lost most of her emails. Luckily I have been forwarding all her e-mails to a gmail account.
- Molly_TForum Team
Hi Sappermajor ๐ Welcome back to the community! Thanks for posting.
Sorry to hear these concerns about a secondary email account. It may be that we need to ensure this secondary email account is correctly linked to your current services account, and is set up with it's own My VM login, which is linked to a non VM, Blueyonder or NTLworld email address.Due to changes in secondary security we need to ensure every email account has it's own my VM login, which is linked to a non VM email for secondary authentificatiton. You can read a bit more about managing your My VM accounts here ๐ https://www.virginmedia.com/help/billing-and-payments/manage-my-account and your email accounts here ๐ https://www.virginmedia.com/help/broadband/manage-email-account
We will just need to send you a PM to confirm a few account details so we can arrange this for you.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. ๐ฉ We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. ๐
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