This company is a complete joke. I’ve had no email access for two months.
I call them, they can’t fix the problem. they say someone will call ‘ tomorrow’ nobody does and the whole process is repeated. Complaints dept hasn’t replied,I’ve even emailed the CEO. Please someone tell me how to get out of this Kafkaesque nightmare.
2 months now without access to emails. Constantly being told 'ticket has been raised,' 'someone will call you tomorroe', 'we're really sorry for the inconvenience.' I can't even cancel,I wrote to Customer services two weeks ago, still no response. Someone get me out of here !!!
Exactly same issues here... have sent three written complaints...
I have proof of delivery but...as usual... no acknowledgement...or response...
They don't seem to like doing a lot of communicating...
I am now assuming that there so-called complaints department is a disused warehouse where letter of complaint are routinely stacked up and all they have is a caretaker who comes round to get them burnt at regular intervals.
Tony_
Forum TeamHi Setanta1,
Thanks for coming back to us in the Community.
I can see you're already in a private message with my colleague.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
