Forum Discussion

David134's avatar
David134
Settling in
3 days ago

Hacked NTL account

Hi - I’m not a Virgin customer anymore but have an old ntlworld email that is now hacked. Can you please help - how do I delete the account?

thanks

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi David134 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues relating to a compromised mailbox. So that we can assist you we need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 days ago

    David134​ " how do I delete the account?"

    You cannot delete it yourself but the Forum Team (VM staff who support this forum) can arrange for the account to be deleted.

    One of the team will contact via this forum thread and take the details by Private Message (DM). That will be in the next day or so.

    Coenoby