Forum Discussion

Skimmy's avatar
Skimmy
Joining in
3 months ago

Hacked Email

Hi my husbands email , linked to my VM email account has been hacked and he can nolonger change his password , he is being inundated with emails and 2 of his accounts (social media) have been hacked too , weve acessed all other accounts that he used and changed sign in details etc but cant change email sign in or password can someone please help 

4 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)
    3 months ago

    Hi Skimmy.

    Welcome to our Community Forums and thanks for your post.

    Sorry for the issues accessing the email account.

    Is he getting any error when trying to reset the details?

  • Skimmy's avatar
    Skimmy
    Joining in
    3 months ago

    He can't access his email account at all and it is no longer showing on my account it's been deleted apparently ? It is my account and his email was linked to the account , someone is still trying to access it regularly as I am getting notifications  . I also reported a phising email he received before he got locked out of his account

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      3 months ago

      Hi Skimmy 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with a hacked email address. So that we can look further into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina