aerosteam
5 months agoTuning in
Hacked email and scams
Hope one of the VM tech support folks can advise. One of my VM email addresses has been hacked and scam emails sent using it. As I no longer have control of that address can VM shut it down to prevent it's continued use and can they offer any advice as to how it got hacked.
Regards Aerosteam
Hello aerosteam,
Thanks for your post.
Sorry to hear about the issue with your email address being hacked.When you mentioned you having no control over it are you referring to not being able to access it any more or have you now left Virgin Media.
If you have left us we can raise a request to get this email permanently deleted.
We also have a help page here for advice on hacked accounts, please let us know how you get on.
Gareth_L