Forum Discussion

D3GeN's avatar
D3GeN
Joining in
19 days ago

External Emails being blocked by VM before they arrive

Im currently working with a game developer, everything was working fine on Monday and has been for the past 4 months. Suddenly as of Midnight, all emails are being blocked from this company which happens to be from China / East Asia. Have VM suddenly in their own wisdom decided to block emails? I need the following email address unblocked immediately as this is costing me money. Please can anyone help

Before you ask, no they are not in any spam folder, and no there are no black lists on my email account

[MOD EDIT: Personal details] @gamemail.lastwargame.com

8 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person

    D3GeN 

    Just so you know, if you have an Ntlworld.com address  all Ntlworld.com email accounts were out of action all day yesterday (Wednesday 9th April). 

    VM had a major issue with the DNS record for Ntlworld.com so more or less all emails to Ntlworld email accounts were failing yesterday. That issue seems to have been resolved now.

    However, if that does not explain why you are not receiving those emails then it would be really useful if you could advise what error message, if any, the sender is receiving when they try to email you.

    VM do not block specific email accounts but they do have stringent checks on the DMARC, DKIM and SPF records of the sender's domain on all incoming emails. They do that to try to block spoofed emails.

    The wording of the error message that the sender receives will help VM to identify why these emails are being blocked.  One of the Forum Team (VM staff who support this forum) will contact you via this forum thread.

    Coenoby

    As an aside,

    • VM stopped issuing new email accounts 3 years ago.
    • The long term future of the whole VM email service is unclear and they are already actively closing down all VM email accounts that are not linked to a paid for VM service such as broadband.
    • Yesterday's meltdown of Ntlworld emails was the latest in a number of issues with VM emails in the last few years.

    As a result, I certainly would not rely on using a VM email account for my business. ;)

     

     

    • D3GeN's avatar
      D3GeN
      Joining in

      Thanks for your quick reply. I appreciate your input. That gives me a little bit of confidence that it might resume today.

      Will try for the next 24hrs and the report back.

      Ty Alan

      • D3GeN's avatar
        D3GeN
        Joining in

        Just to let you know, I have had someone try to email me 10 times today from the email address ending @gamemail.lastwargame.com and I havent received a single one. Are we still having problems or is it supposed to be fixed, because non of the email are getting through and its starting to disrupt my work. I have checked with other people dealing with this company and their emails are not getting blocked. They are going straight to them.

        Its definitely on the ISP end i.e VM.

        Starting to think i need to move ISP because this is becoming disruptive.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You certainly should be changing email provider, if you are relying on it for work.