Forum Discussion

ianjayne's avatar
ianjayne
Rising star
11 months ago

Emails sent to me rejected

I am a local Neighbourhood Watch (NHW) (Neighbourhood Alert now) Co-ordinator.  Yesterday, 30 April my status as 'co-ordinator' was cancelled. After asking why I was told my email provider (blueyonder platform) had been rejecting alert messages sent out and I do recall getting an SMS to this effect which I thought was spam. So I reported it as such to 7716.  Nevertheless the email address used seems to a bit hit and miss recently and I do wonder what other emails are being rejected back to the sender. In consequence I have instructed NHW to change my contact address to another email I use not being blueyonder.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there ianjayne 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    We are so sorry to hear that you are facing an issue with your service and thank you so much again for posting. When you say the alert messages are they getting a bounce back notice or do the emails end up in spam?

    • ianjayne's avatar
      ianjayne
      Rising star
      11 months ago

      I get the alert SMS message from the senders (NHW Alert) to my phone to inform me the broadcast email has bounced back to them which was sent to me about a matter and it has bounced back to them raising concerns about security. They do inform me this is common and indeed frequent to both Blueyonder and in fact NTLemails also.  Suggesting there is an issue with your system accepting from them.  They have no such issue with eg Gmail which is what I've changed my contact email address to with them to avoid any such future issue.