Forum Discussion

bsaBUH's avatar
bsaBUH
Tuning in
10 months ago

emails not received into ntl account

I have a long standing ntl email address which recently has stopped receiving emails into it. I appeared to have been locked out of it but VM helpdesk have helped gain access again .However although I can get into the account it is still not receiving any emails sent into it, Can anyone explain and help with whats going on?

  • Graham_A's avatar
    Graham_A
    10 months ago

    The blocklist/blacklist in VM webmail is a specific filter rule that allows you to block incoming email addresses.  It doesn't actually stop you receiving the emails it just moves them to the spam folder.  It is nothing to do with Windows.

    The email address you see in the blocklist would have been added by you at some point.  You can delete it if you choose.  It wont be the cause of the non receipt issue you are experiencing.

  • Robert_P's avatar
    Robert_P
    Forum Team
    10 months ago

    Hello bsaBUH

     

    Sorry to hear of the email issues experienced, we appreciate you raising this via the forums.

     

    Firstly we'd ask you to confirm the device you're experiencing the issues with? Is this across both webmail and client? We have up to date settings here to ensure these are correct.

     

    Let us know if these help.

     

    Rob

    • bsaBUH's avatar
      bsaBUH
      Tuning in
      10 months ago

      the email problem occurs on laptop. phone and tablet. I have another VM email with ntl address and that workks fine across all devices so I am assuming the settings are correct. It would appear I can send emails from the address but receive nothing into it. It could be the address has been hacked and a block put on it by VM?

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        10 months ago

        bsaBUH  It would be worth checking the email account concerned in VM webmail at https://mail.virginmedia.com/

        Click on the settings cog and select email then check the filter rules for any unexplained filters that may have been set to divert incoming emails away from the account.

  • bsaBUH's avatar
    bsaBUH
    Tuning in
    10 months ago

    Hi Graham thanks for your reply I would have hoped that messages would have been diverted to spam but that is also empty. I guess I shall have to try VM technical help desk again.

    • Steven_L's avatar
      Steven_L
      Forum Team
      10 months ago

      Thanks for coming back to us bsaBUH. Have you setup a 3rd party mail app password via your online account? 

      Kind Regards,

      Steven_L

      • bsaBUH's avatar
        bsaBUH
        Tuning in
        10 months ago

        I have set up a 3rd party email and checked through the email settings and the problem seems now to have been resolved. Thanks