Forum Discussion

Ashburton's avatar
Ashburton
Joining in
2 years ago

emails not loading to outlook.

there was a previous post on ths subject where told to use put on curl -v smtps://smtp.virginmedia.com -u..... in to cmd.

I have done that and get the following.   can anyone help me with next step

 

* Trying 84.116.6.19:465...
* Connected to smtp.virginmedia.com (84.116.6.19) port 465
* schannel: disabled automatic use of client certificate
< 220 csmtp1-prd-nl1-vmo.edge.unified.services csmtp1-prd-nl1-vmo.edge.unified.services ESMTP server ready
> EHLO DESKTOP-MDM9V9C
< 250-csmtp1-prd-nl1-vmo.edge.unified.services hello [82.27.129.197], pleased to meet you
< 250-HELP
< 250-AUTH LOGIN PLAIN
< 250-SIZE 52000000
< 250-ENHANCEDSTATUSCODES
< 250-PIPELINING
< 250-8BITMIME
< 250 OK
> AUTH PLAIN
< 334
[MOD EDIT: PERSONAL INFORMATION REMOVED]
< 535 5.7.8 Authentication Credentials Invalid (VM300)
* Closing connection
* schannel: shutting down SSL/TLS connection with smtp.virginmedia.com port 465
curl: (67) Login denied

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

1 Reply

Sort By
  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Regrettably either you missed, or the post read lacked, the warning not to post the resulting curl output here without redaction or to just post the VM error code shown, i.e. VM300. As a consequence your email address and account password have been revealed (in an encoded form that is easily decoded). It a matter of urgency change your account password and consider reviewing the advice here My Virgin media email has been hacked | Virgin Media Help

    FYI be aware that if you have not already changed your Sign in Email Address to a third-party email address then you will need to do that when amending your account password and generating a new App Password. For example a current Sign in Email Address of richard.branson@virginmedia.com  might be changed to john.smith@gmail.com. Once verified the new Sign in Email Address is to be used when signing into My Virgin Media or Virgin Media Mail (webmail). For email clients, like Outlook, the username will remain richard.branson@virginmedia.com but the App Password must he used.

    Hopefully use of the new App Password will resolve the issue but if not post back here with just the VM error code result from curl; make sure to use the App Password with curl.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks