Emails I send are being flagged as Spam

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donaldmck76 wrote:

as most emails I send are invoices I am then chasing customers for payment, but they have not received my invoice as its in there junk folder. 

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The first thing is that it would seem you are using your Blueyonder email account as part of your business.That's is definitely an unwise and very risky thing to do. 

1)  It means that you are locked into using a VM broadband account  because if / when you switch to a new broadband provider you will lose the use of your Blueyonder email account  90 days later.

2)  I'm afraid the VM email service (virginmedia.com, blueyonder.co.uk, ntlworld.com & virgin.net) is simply not robust enough, reliable enough or well enough supported to risk using it for anything other than light personal use. For example,people often post here because

• they find some of their emails have mysteriously gone missing from the folders in their account.- in these cases VM cannot recover them
• they find they have been locked out of their VM email account - that usually involves the customer in a  convoluted process to regain access or at best a lengthy wait for VM to resolve the problem
• they find they are not receiving emails from certain companies - usually auto generated verification or confirmation emails - usually the only solution is for them to open a new email account with a dedicated email provider

3) Virgin stopped issuing VM email accounts to customers with VM business broadband accounts many years ago.. They also stopped issuing new email accounts to VM personal broadband users 2 1/2 years ago. VM do still support VM email accounts belonging to current broadband customers but clearly VM do not see the provision of an email service as being long term part of their business model going forward.

From 2000 to 2018, I ran 3 small (1 man) businesses and I still run one.  Personally I would never dream of using a VM email account for my businesses.

I do not like posting the above comments but I think it is only right to advise you of the facts.  Ok, I'll get off the soapbox  and answer the main question in you post.

"Any ideas how I can stop this from happening?,"

Hear are few ideas as to why emails from your blueyonder email account might get flagged as spam:

• Do you include a url link (a link to a website) in your emails? If so, that link may look suspicious to some email providers and result in your emails being flagged as spam.
• Are your emails going to business email addresses rather than personal email accounts? The reason I ask is that many large companies have additional spam / scam filtering on all incoming emails to protect themselves from their employees being taken in by scam emails. Employees being fooled by fake invoices is a big concern for many companies and sending an invoice to a  business as an attachment to an internet service providers email address could well look like a potential scam email.  If you are sending invoices to companies then that could be the reason your emails are being flagged as spam.
• Finally, from time to time the VM email servers get blacklisted as senders of spam.  When that happens VM emails get flagged as spam and in some cases they get rejected by receiving email services. However, when that happens it results in lots of posts here but that is not happening at the moment so that's unlikely to be the case with your emails.

Apologies for going on at length but I hope it's helpful.

Coenoby