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Cathal1's avatar
Cathal1
Joining in
2 years ago
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Email

I an only receive emails on my virgin email address on Mail but can not send them on my email address I sign in to my virgin email and is says account not available 

  • coenoby's avatar
    coenoby
    2 years ago

    Cathal1 

    A couple of questions to help trouble shoot what's going on with your VM email account:

    "I an only receive emails on my virgin email address on Mail but can not send them on my email address"

    There could be a few different reasons for that so does Mail come up with any error messages as to why it cannot send emails? 

    "I sign in to my virgin email and is says account not available"

    Again there could be a number of reasons for that but to remove the obvious one, can you just confirm that you are still a VM broadband customer? I see that you posted on this forum last year about your VM contract so I assume you were a customer at that point.

    The answers to those questions will help to identify the action needed to resolve the problems with your email account.

    Coenoby

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 years ago

    Cathal1 

    A couple of questions to help trouble shoot what's going on with your VM email account:

    "I an only receive emails on my virgin email address on Mail but can not send them on my email address"

    There could be a few different reasons for that so does Mail come up with any error messages as to why it cannot send emails? 

    "I sign in to my virgin email and is says account not available"

    Again there could be a number of reasons for that but to remove the obvious one, can you just confirm that you are still a VM broadband customer? I see that you posted on this forum last year about your VM contract so I assume you were a customer at that point.

    The answers to those questions will help to identify the action needed to resolve the problems with your email account.

    Coenoby

    • Cathal1's avatar
      Cathal1
      Joining in
      2 years ago

      Yes I am still a virgin media customer but my husband is the main account holder

      • coenoby's avatar
        coenoby
        Very Insightful Person
        2 years ago
        Cathal1 wrote:

        Yes I am still a virgin media customer but my husband is the main account holder

        Thank you for confirming that.

        What about the other question I asked:

        "I an only receive emails on my virgin email address on Mail but can not send them on my email address"

        There could be a few different reasons for that so does Mail come up with any error messages as to why it cannot send emails? 

        The answer to that would be really helpful because it might throw some light on how to solve the problem

        Coenoby