Email Telephone security word
Hi, only just joined and I have not been able to set up or access my email account, I have change passwords and security question okay, but the telephone security word will not stay, even after it has been accepted the little round information icon just stays there, I have tried to enter the different words with 1 number a number of times but although it has been accepted it is still not working.
When I try to go to the email account it redirects me to the help pages, it's a vicious cercle.
How do I solve this?
“only just joined and I have not been able to set up or access my email account”
Virgin Media no longer issues email accounts to new customers, they stopped doing that 3 years ago. So is the email account in question from another VM broadband account, perhaps one that was closed so time ago? Or is it your non VM email account? (Do not post the full email address here.)
“telephone security word will not stay, even after it has been accepted the little round information icon just stays there,”
Once you have entered your valid memorable word (one that is between 8 and 10 characters and contains at least 1 number) In both those boxes just press "Save" and you’re done !
- The new memorable word will have been updated but it is not displayed in the account for security reasons.
- Also, the information icon against “Memorable word” stays there all the time - it just explains the purpose of the Memorable word. It does not suggest there is an error or that the new memorable word has not been updated and saved.
“When I try to go to the email account it redirects me to the help pages, it's a vicious cercle.”
To me that suggests there is no VM email account associated with your VM account – as I said earlier, VM no longer supply new customers with a VM email account.
Coenoby
