Forum Discussion

Schweppesey's avatar
Schweppesey
Tuning in
2 years ago

Email Subfolder Issue - iPhone

Need help please as VM staff useless on phone.  I can see all of my email subfolders in webmail and all new emails come into my inbox on my phone.  However, when I file them on my phone, they do not appear in my subfolders on my phone, only the subfolder when I log into webmail.

This is SOOOOOOO frustrating.  Please can someone help?

TIA.  Jason

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey Schweppesey, thank you for reaching out and I am sorry to hear this.

        Are you using the Mail app? If so you would need to sub them again as this is a different app and is also 3rd party it wouldn't save the settings.

        We have no control over this sorry you would need to manually do it.

        If you are using an Outlook app again this should just save it but it doesn't when you are on the web browser just click file and refresh then open the app it should work. Cheers 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    I am stumped for the moment then as I cannot think of another reason why a message moved on your iPhone does not appear in the destination folder but does so when viewed in webmail.

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    If the issue remains unresolved then on the iPhone, are the sub-folders (icon and name) shown in grey?

    • Schweppesey's avatar
      Schweppesey
      Tuning in

      Yes.  I can access existing mails in the folders, but if I try to file a new mail into them, they don’t fall in there.

      • 用心棒's avatar
        用心棒
        Very Insightful Person

        Sorry to read that did not help. Hopefully other community members will be able to offer more help.