Forum Discussion

Minky2018's avatar
Minky2018
Tuning in
3 days ago

Email sign on - new password not recognised

Last year I had lengthy problems when I was locked out of my virgin.net account for no reason. I eventually got all of my virgin.net emails transferred to my virgin  media email account and was provided with a temporary sign in. Whilst away on holiday there was apparently a notification that we needed to change the linking of passwords to accounts, I changed my virgin media account password to a new one , replacing the previous temporary one that you supplied me with.

I received an email to say that I had successfully created my Virgin O2 ID and that I could now proceed to sign into My Virgin Media and My O2. However whenever I try to sign in, there is no email option available on the screen and/or I get a server error message from Virgin and it keeps reloading. I then receive a message to say that I have been redirected too many times. I have deleted cookies as suggested but this does not seem to have resolved the issue. Is it feasible to go back to the last temporary password that you set up please? Or is there another solution?

I cannot get into my virgin media account to access my bills and emails. After all of the issues I had last year I am seriously considering closing it all

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 days ago

    Minky2018​ 

    "I cannot get into my virgin media account to access my bills and emails"

     To see your bills you will need to use the VM02ID of what used to be called the "primary email address" for your VM broadband account.  So the one that was used originally to set up your current VM broadband account. That may or may not be your Virgin.net address. This link should take you to the My Virgin Media account.  https://www.virginmedia.com/myvmo2 

    You can access webmail VM webmail either:

    • From the"Virgin Media Mail" tab in the "Quick Links" section at the bottom of the first screen in your  My Virgin Media account. That takes you to the email account for the VM02ID that you used to sign into that My Virgin Media account.
    • Or you can sign straight into webmail for your virgin.net address by entering the VM02ID for that address into this link https://mail.virginmedia.com/ 

    I hope that makes sense. It is confusing these days.

    Coenoby