Email sign in / email app issues

Question

You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.&nbsp;trying to generate new app password cahnged but getting above error&nbsp;also secondary email accounts getting this error&nbsp;&nbsp;The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.&nbsp;looks like previous posts on this suggest a virgin team members asks for DMS&nbsp;&nbsp;

Sabrina_B · Answer

Hi boybeattie 👋.Thanks for reaching out to us. Apologies for the issues that you are having with your emails. Can we ask is the situation still ongoing or have you been able to resolve this?Please let us know.&nbsp;Sabrina

boybeattie · Answer

just loking to fix to add to 3rd party email apps, mainly outlook

Graham_A · Answer

There is a section in this help page that explains how to add a VM email address to a third party email app.&nbsp;https://www.virginmedia.com/help/broadband/manage-email-account

boybeattie · Answer

Hi Graham. I did that. I'm looking for anew email app password where it asks me to change my login email as part of security. That gives me the 1st error of

2 hours ago

You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes. It doesn't let me go further than that. Tried all the troubleshooting but no joy

Graham_A · Answer

Does the verification email arrive in your third party email account?&nbsp; What happens when try and verify it?

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Email sign in / email app issues

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