I have had my blueyonder email shut down without any warning as from 14th July - despite making three complaints and raising one IT ticket nothing has been done. The only solution Virgin proposed to the first complaint was to close it down with the second and third receiving no response - when using the tracking system you get "Nothing to see here". It seems I am not alone so is this Virgins' way of removing long term customers
ewalk1952​ "is this Virgins' way of removing long term customers "
What Virgin Media certainly have been doing for quite a while is to close down Virginmedia, Virgin.net, Ntlworld and Blueyonder email accounts that are no longer linked to a live VM paid for service such as broadband.
See this for their explanation of that:
https://www.virginmedia.com/help/broadband/email-account-closure
Unfortunately, in some cases long term customers may have had a new VM broadband account set up at some point and their existing VM email accounts were not transferred over from their original broadband account. That leaves their old email accounts not attached to a live broadband account and vulnerable to deletion as part of VM's closure program.
To give you some background, VM stopped issuing new email accounts back in May 2022 and since then new VM customers have not had the option of having VM email accounts. With no new VM email accounts being opened and the closure of unattached VM email accounts that means the number of active VM email accounts is on a steady downward curve.
Coenoby
Forum TeamThanks for reaching out to us ewalk1952, and we're sorry to hear of the issue with the E-Mail being removed.
Can you please confirm how you've been advised of the E-Mail being deleted/remove by Virgin Media?
What happens when you attempt to send an E-Mail to the address?
Thanks,
David_Bn
Forum TeamHi ewalk1952 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your mailbox, we are aware of the issue that customers are facing with their mailboxes. Whilst some are easily resolved there are also some that are complex and can take some time to be resolved, so that we can get more clarity on yours we would need to bring you in for a private message.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Hello - I was not given any advance notice whatsoever of Virgin Media closing my email service on 14th July. I have currently lost all emails being sent to [REMOVED]blueyonder.co.uk
Surely, I should have been given sufficient notice to set up an alternative and for Virgin to link all incoming emails to my new Gmail account.
The blueyonder email still exists and is receiving approx 15 emails a day. If myself or anyone else sends emails to that address, they are not returned as undeliverable so are still going to a live account that Virgin have blocked.
Eric Walker
If emails to your account are not yet being bounced back, this means your account is not yet fully deleted.
In some previous cases like this VM has been able to restore the account briefly to enable recovery of data. I don't know if this help has now been stopped. Perhaps @Sabrina_B could advise?
