Forum Discussion

Bond0071's avatar
Bond0071
Joining in
2 days ago

Email Receovery

Waiting for phone call from virgin about retrieving old eamil account thats a week 

4 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi Bond0071, looking into this for you, it appears you have been speaking to one of my colleagues in relation to this issue.

    Do please refer back to them if you require an update.

    Thanks,

    David_Bn

  • Bond0071's avatar
    Bond0071
    Joining in
    6 days ago

    Just spoke virgin about not being able to log into emails for at least a month the guy could not fix it so gave me a ticket number and said they would go into my account and try and fix it as anybody had this happen to them

  • Bond0071's avatar
    Bond0071
    Joining in
    8 days ago

    Got Two Email Accounts when I log into mine it goes to my wife's account cant get into mines everything I try just revert to Wife's account its driving me up the wall Help Appreciated  

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      7 days ago

      Hi Bond0071 👋 Welcome back to the community forum! Thanks for posting. 

      Sorry to hear you are having some difficulties with your email access. 

      I will send you a PM so we can take a closer look at the setup of your mailboxes and VMO2 ID's from our side. Please keep an eye on your inbox in the top right corner of the page. 📩

      Just to best set expectations - if you need to update the login email address for any online accounts we can no longer do this via any of our digital support channels, and so you would need to call in via  ðŸ“ž0345 454 1111 or 150 from a VM landline. 

      We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞