Email Password Issue

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voyagerxp wrote:

I have my ntlworld.com email that i was given when i joined years ago that i give to most people and sites and i have 2 virginmedia.com emails that i only give to sites like paypal,ebay and so on for login reasons. One of my .virginmedia emails is setup to log into my virgin media home.

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From your response it does not sound as if you have   "gone through the process of providing a third party email address to VM" as mentioned by goslow That's a must I'm afraid.

You will need to be able to supply a different non Virgin Media (third party) email address to reset the passwords for each of your Ntlworld.com and Virginmedia.com email accounts .

In future all 3 of your VM email accounts will need their 3rd party email address as the username to enable you to sign into its VM webmail account. You will also need to generate a separate VM email  app password for each VM email account to use as the password in your Outlook account settings.

VM introduced that a while ago to improve the security of their email accounts. That is why the Forgotten Password option is not working for you,

So, you need to do the following for each of your VM email accounts:

1. Sign into the "My Virgin Media" account using the Ntlworld or VM email address and the current password for that email account. You can use this link to do that https://www.virginmedia.com/my-virgin-media 
2. Once you are signed in, click on "Account settings" then on "My Virgin Media Account Details"
3. On that page, click on Edit to the right of "Password"
4. Follow the instructions - the first thing you will be asked for is to supply a non VM email address
5. Once you have done that and completed the verification process you need to "generate a Mail App password".

Sorry if that all sounds complicated. VM email has changed dramatically over the last 2+ years since VM stopped issuing new VM email accounts. It's more secure but more complicated.

Coenoby

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voyagerxp wrote:

I put my non virgin email in the change and confirm box and clicked save and got the following but no verify email came through

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The best way to do it is:

When you get to this screen in your My Virgin Media account click on "Edit" on the Password line (not the address line)

Then you will get this screen:

T

Click on Change email address  and you should then get the verification email from VM as expected.

Once you have changed the email address you can also change the password. From then on you will need to sign into the VM My Virgin Media and webmail account using you non VM address and the new password.

You will also be able to generate a mail app password for Outlook but you still use the VM email address in the account settings in Outlook.

Coenoby