Forum Discussion

itwhiz's avatar
itwhiz
On our wavelength
9 days ago

Email password change

When are Virgin Media going to get their system working to allow you to change your Email account password. 

I do not mean the password to get into your VirginMediaO2 ID account but the option to administer your email accounts, and reset the password.

This all stemmed from my email account being hacked (recovery code being reset by a VM agent - which was not requested by myself ) and leading to my mobile being cloned by eSim, where the activation code gets sent to your email address.

A simple basic security requirement and VM cannot provide the facility to do this task. The old system before the O2 merger worked fine.

Does any one on here have a clue as to when the VM system will be working ?

 

 

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    9 days ago

    itwhiz​ The Virgin Media system is working and already allows one to change the email account password.

    Each email account has two passwords - one for use with VM webmail and one for use with email clients.  The VM webmail password is the same as the VMO2ID password for the account concerned (remember each email account has its own VMO2ID).

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

    • itwhiz's avatar
      itwhiz
      On our wavelength
      12 hours ago

      It would be great to get to that page!

      I have tried from several browsers on several machine, clearing the cache, clean reloaded PC etc, Windows 10, 11, Linux, Android etc  to Manage my account by the exact method above, but everytime, and the same happened to a VM customer service agent, I get a screen that says ' Something went wrong please go back and try again'

       

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        10 hours ago

        itwhiz​  I've asked the VM Forum Team to pick this up as it looks like an account specific issue.