Forum Discussion

itwhiz's avatar
itwhiz
On our wavelength
31 days ago

Email password change

When are Virgin Media going to get their system working to allow you to change your Email account password. 

I do not mean the password to get into your VirginMediaO2 ID account but the option to administer your email accounts, and reset the password.

This all stemmed from my email account being hacked (recovery code being reset by a VM agent - which was not requested by myself ) and leading to my mobile being cloned by eSim, where the activation code gets sent to your email address.

A simple basic security requirement and VM cannot provide the facility to do this task. The old system before the O2 merger worked fine.

Does any one on here have a clue as to when the VM system will be working ?

 

 

8 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    31 days ago

    itwhiz​ The Virgin Media system is working and already allows one to change the email account password.

    Each email account has two passwords - one for use with VM webmail and one for use with email clients.  The VM webmail password is the same as the VMO2ID password for the account concerned (remember each email account has its own VMO2ID).

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

    • itwhiz's avatar
      itwhiz
      On our wavelength
      23 days ago

      It would be great to get to that page!

      I have tried from several browsers on several machine, clearing the cache, clean reloaded PC etc, Windows 10, 11, Linux, Android etc  to Manage my account by the exact method above, but everytime, and the same happened to a VM customer service agent, I get a screen that says ' Something went wrong please go back and try again'

       

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        23 days ago

        itwhiz​  I've asked the VM Forum Team to pick this up as it looks like an account specific issue.

  • itwhiz's avatar
    itwhiz
    On our wavelength
    11 days ago

    same problem here, my main BY address fails, but my other accounts work

  • itwhiz's avatar
    itwhiz
    On our wavelength
    18 hours ago

    Well, after being told I'd have a resolution by Monday 3rd November, and now on holiday. Nobody has contacted by email(third party email) as they ;'VM'; were told I'd have no phone access, only WhatsApp and Email.

    I had another attempt by some a'hole trying to access my account last night 

    VM needs to get it's act together and get this sorted.

    After being a loyal customer for years ( ever since dialup) I feel like it might be time to consider switching to a different provider as I need something reliable.

     

  • itwhiz's avatar
    itwhiz
    On our wavelength
    11 hours ago

    No it's VM rubbish new system after merging with O2

    I've not had access since 21/09 to change my email password since VM reset my recovery code for a hacker, they went on to spend £1300 of my money.

    Now on Oct 25th my main email address stopped and they can't recover it because BT administer emails they have to send a request to them first and they seem more useless than VM.

    I've had multiple excuses and with my attempts to get some definite answers and all I get is excuse after excuse.