Forum Discussion

alangigi's avatar
alangigi
On our wavelength
10 months ago
Solved

Email not sending

Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine
  • 用心棒's avatar
    用心棒
    10 months ago

    If along with the error code 421 there is mention of netreport then:

    Go to https://netreport.virginmedia.com/netreport/ and:

    • select an abuse type of Email Sending Errors from drop down list
    • select an abuse form of Other from drop down list
    • paste the complete error message into the Log Evidence area
    • enter your name into My name field
    • enter your email address into Email address field
    • select Submit button

    Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.

    Also consider following the advice here My Virgin media email has been hacked | Virgin Media Help

alangigi's avatar
alangigi
On our wavelength
10 months ago

OK thanks. Our email has now been unblocked. It was blocked due to alleged suspicious activity although we have no idea what this was. We use AVG Antivirus on all devices and regularly run manual scans. No suggestion made to change or update account passwords.  I have responded to request more detail about what this 'activity' was. Many thanks for your help. Without this message board I would have been lost as VM first line and second line support were of no help whatsoever.  Clearly well above their level of knowledge. Thanks again!