Forum Discussion

tobydax's avatar
tobydax
Joining in
4 months ago

Email not recognised

I can’t send emails on my phone (samsung) it just goes to outbox, so i tried clearing cache (didn’t work) and clearing data which didn’t work also. When trying to re add my email i keep getting an error message of pop3 or imap not enabled but all those settings are fine. Trying to reset my password for my ntlworld account and now get the error message of ‘email not recognised’ yet it’s been fully working for 10+ years and is used daily so it’s fully activated and in use yet it’s not recognised. I don’t have a secondary email linked to my account so i can’t use that method either, this is a highly important email account as it’s for business and personal use, which i cannot access at all no matter what i try. URGENT HELP!

email not recognised
email not working
reset password
URGENT HELP
  • Steven_L's avatar
    Steven_L
    Forum Team
    4 months ago

    Hello tobydax,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email at the moment. 

    Have you been able to get the issues resolved since you last posted on Friday or do you need further assistance?

    Kind Regards,

    Steven_L

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        4 months ago

        Sorry to hear this tobydax, let me send you a DM and we will look into this.