Forum Discussion

monkeyshoulder's avatar
monkeyshoulder
Tuning in
4 days ago

Email "Disabled", multiple addresses.

I have more than one email address.
When I try log in to Virgin Media it asks for the Password for my "Virgin Media O2 ID".
I sign in with my primary email address, and it says welcome back.
It shows me my latest bill etc.
 I go to Mail, via the Quicklink, and I find myself in the mail.virginmedia.com/appsuite where I can see the emails that relate to the address that I signed in with. But my other email addresses are not available. Two of them have warning triangles and another is not visible at all!
I click on the "settings" gearwheel and bring up Accounts. One of them, the one I signed in with is in red and clearly functioning. 
The two with warnings say:
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
The one that isn't visible says:
"Account is disabled"

I can still read my emails from all accounts if I use "Outlook". But it seems to be impossible to get at them via the Virgin Media site.

What is going on?

Account Disabled
email
multiple accounts
Virgin Media O2 ID

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 days ago

    For the email accounts with the red triangles you will need to update the settings to enter the correct app password.  This will be the same password that you are using to access the accounts in Outlook.

    • monkeyshoulder's avatar
      monkeyshoulder
      Tuning in
      3 days ago

      Thank you for replying. I will try re-entering the passwords, but why are the existing passwords not working? They have been fine for years.

      When I try to get into my email using one of the subsidiary addresses, the system asks me to create a new Virgin Media O2 ID and asks me to create a passkey and all kinds of nonsense. Which effectively creates a new, seperate, account.

      I am tempted to delete all the "accounts" and then "add" them. But I am fearful that I may lose all of them!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    The old notion of “secondary” email accounts was done away with some time ago.  As noted, every mailbox now has to have its own VMO2ID sign on for Webmail.  If you do get access, archive them all away to a new non ISP tied mail service and get them deleted.