Forum Discussion

nsweeney's avatar
nsweeney
Joining in
4 months ago

Email cancellation victim

Please can someone help. I received the email advising me that my .net email account is going to be closed - I've used this for YEARS and do not want to set up a new account or have to download my emails. I am not the most tech savvy. What's most frustrating is that I HAVE an existing Virgin Media Broadband and TV account. From reading other messages, it sounds like I need to get my email linked to my media account. Help / advice needed asap please!

cancellation
email
URGENT HELP NEEDED
virgin.net
  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 months ago

    The VM Forum Team staff should be able to assist you with this.  They will respond here in due course.  A key question will be is the virgin.net account and your current VM broadband account in the same customer name?

     

    • nsweeney's avatar
      nsweeney
      Joining in
      4 months ago

      Thank you for the response.

      Yes they are. I just tried to change my VM broadband account email, but the site would not let me. No idea what to do next!

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        4 months ago

        You will need to wait for the VM Forum Team response which should be later this evening or tomorrow.