Forum Discussion

dunk090's avatar
dunk090
Joining in
7 months ago

Email cancellation but existing customer

Hello forum team - as per other posts here please could you get in touch regarding how my virgin.net account can be linked to my Virgin Media cable/TV/phone. Been a customer for over 20 years so looking for some help. Thanks

 

Duncan

4 Replies

  • Hi Duncan, thanks for getting in touch, so I can get a few more details from you I've popped you over a private message.

    Alex_Rm

    • Richard52's avatar
      Richard52
      Joining in

      Good morning Alex, We too have the virgin.net email address since 1997.. It was our first email address and remains for most important accounts. We also have a broadband account, we have made many calls and tried to get the email associated with the broadband account but no help from Virgin.. very frustrating. 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey Richard52, thank you for reaching out and I am sorry to hear about your email issues, also a very warm welcome to the community.

        Let me send you a DM so we can look into this.