Forum Discussion

soong-'s avatar
soong-
Tuning in
2 years ago

Email accounts orphaned, deleted and disabled, Last chance or I am off.

I have had a virgin broadband account for 25 years + in fact since it was Blueyonder with no breaks in the contract. <<< Lets see if I get asked this again in the reply as I usually do because they don't read the posts fully.
I have been through support many times with the lie of resolved given or it just being dropped.
In the past decade or so I have had email accounts orphaned, deleted and disabled, one was recovered years ago but was deleted again soon after.
I have two main accounts I would like to access to as they were used for signing up to accounts linked to finance and I have lost money as I do not have access anymore to the email address on these accounts.
The last insult was seeing the email address of the forced upgrade contract sent to was a Virgin.net address VM deleted years ago. I had no idea they had upgraded me. Then a few months later put the price up again.
I have been in I.T for over 30 years and I run my own mail server now and could resolve this kind of problem in seconds, so why has it been such a problem for VM over the years? Email accounts don't vanish or get disabled on their own.
As the title says lace chance or I'm gone from VM.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey soong-,

    Welcome back to the Community Forums and thanks for the post.

    With regards to email accounts, if you have had new accounts created for you with a different account number, unless transferred over the email itself will close after 90 days of the account closing through. With this its not something we can recover unless the account was closed off within the last 90 days.

    Joe

    • soong-'s avatar
      soong-
      Tuning in
      12 months ago

      I guessed the reply:

      "if you have had new accounts created for you with a different account number"

      Try reading posts.

      Rephrased yet again:

      I have had the same account number for 25 years at the same home address without a break. The Virgin email address I used for this forum account stopped working after posting this so I didn't see the email that my post was replied to.. It has taken 3 months to get back this email address and see your reply. I had 8 email addresses with Virgin that stopped working, I asked for the server details to check and don't get a reply, even on the phone callI just had. VM can only see 4 email addresses and not all are the same as the 6 accounts I can see in settings.

      NOT fit for purpose and I am not surprised they are discontinuing it. They will probably save a lot of money by laying off no longer needed support staff.

      Warning to anyone using Virgin email for anything except a throw away spam one.

      The best thing you can do is redirect it to a reliable one..

      .

       

      • Beth_G's avatar
        Beth_G
        Forum Team
        12 months ago

        Hi soong-

        To clarify, were all of these 8 addresses their own individual mailboxes, or were some of them aliases? If some were aliases, this may be why only 4 were visible as individual accounts.

        What server details were you looking for specifically? You can view our recommended IMAP and POP3 settings here