Forum Discussion

Mick25's avatar
Mick25
Just joined
22 hours ago

Email account not closed despite requests

After 3 years and repeated attempts to close the NTLWORLD email account why can’t Virgin Media achieve this? Absolute nightmare to deal with, each call can take 30 mins.  A case was raised with a promise that it would be done in 24-48 hours.  Still there even after telling them that it has been compromised.

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 hours ago

    Seems very strange.  Once you pass security via PM messages, it shouldn't take very long to do.  I had 4 NTL mailboxes deleted a while ago, and it took about 10 days from start to finish.

    If you wait here a few days, a VM Mod should pick this up and hopefully assist.