Email account locked ~24 hours - no idea what to do
My Virgin Media email account has been locked for about the last 24 hours - whenever I try to log in I get the "Your Virgin Media Mail account is currently unavailable" message with the various steps to supposedly unlock it. Last time this happened it turned out to be a major outage affecting loads of people and the steps to unlock didn't work, but I've tried anyway.
The first step is to change password for My Virgin Media (which I can still log into fine), but having tried to do that I'm getting a message saying "Before you change your password, we need you to verify your recently updated email address". But I haven't updated my email address recently and the address linked to my account is still the virginmedia.com address that I can't access. And because I'm stuck on step 1 I can't proceed to the next step listed to try and resolve the problem.
Can someone from the Virgin team help, please? I am at a complete loss as to what I should do next, I'm abroad and this is really impacting my ability to make any arrangements for my trip.
