Hi all, my ntlworld email has been hacked and I'm unable to log in as the password has been changed, I did see suspicious sent emails and other things from my account before I was locked out, can anything be done to recover the account? Many thanks for any help.
Forum TeamHi jay32,
Thanks for your post and welcome to our community.
We're sorry to hear your email account has been hacked.
Is the ntlworld email linked to a current active broadband account with us?
Please pop back to us when you can.
Hi, thanks for the reply, yes it is linked to an active account
Forum TeamThanks for replying jay32.
I'd like to investigate this for you.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen that would be great.
Gareth_L
