Forum Discussion

Colinntl's avatar
Colinntl
On our wavelength
6 days ago

E-mail Hack

My ntl e-mail address has been hacked and used to create an Amazon account. The e-mail account appears now to be frozen by VM as I cannot access it. Can someone please help before the e-mail account is used for other purposes

6 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    5 days ago

    Hello Colinntl

     

    Sorry to hear of the email account being compromised, we understand the concern and frustration this can cause.

     

    We have specific help here with steps to follow to ensure this is resolved as quickly as possible. Follow these steps and let us know if there is any further support we can offer.

  • Colinntl's avatar
    Colinntl
    On our wavelength
    4 days ago

    Carried out most checks, cannot access e-mail to change password. Also it appears to be blocked by VM