Forum Discussion

Phil-LV426's avatar
Phil-LV426
Joining in
2 months ago

Dreadful VM management of email access!!

Hi,

This is more for the VM management team to respond to (Hopefully with an honest answer rather than the usual Company scripted excuse that we are all too familiar with and totally fed up with!!).

Yet again my access to my email account has been blocked and I'm being told yet again that I need to reset the password and acquire a 3rd party email account in order to achieve this allegedly for "security reasons", which from past experience is a long winded thankless task which involves wading through the labyrinth of VM's useless instructions, then trying to navigate the equally useless AI chatbots in the hope that eventually I might get to speak to a real human being!! This has been going on now for at least 18 months, so why is it that the access to VM's email system has not improved in the slightest for its long suffering customers?

Secondly, if VM is as rumour has it going to pull out of providing an email service to new customers, the cynical amongst us who have been with VM several years must assume that VM will not be bothered about providing a reliable service to its remaining email customer accounts, in which case why don't you just tell us this and give us all 2 months notice to find another email provider that can offer a competent service that clearly VM cannot? Just be honest with us all and tell the truth about your woeful email service!!!!!

  • goslow's avatar
    goslow
    Alessandro Volta
    2 months ago

    VM stopped providing email to new customers as of 2022 IIRC. Existing customers cannot create new email addresses either.

    One might speculate that VM might be running the email service into the ground so that people stop using it. Once numbers of users have reached a sufficiently low level, VM might then suggest that there are not enough users to justify running the service and then announce its closure with a certain amount of 'plausible deniability'. Naturally this is just idle speculation, of course.

    Why not just start your move to another email provider anyway? Better to make the switchover in a managed way, and on your own timescale, rather than one imposed on you by VM.

    (Prepare yourself for disappointment when a VM reply does arrive here. I doubt it will be the full and frank explanation and disclosure you might be hoping for!)

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello Phil-LV426,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account. We wouldn't be able to advise on the issues that you've raised from here, we will however feedback your experience back to the team and would be happy to take a further look into this for you via private message to get your email account up and running again.

    Kind Regards,

    Steven_L

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    From the number of people posting on here asking for old email accounts to be finally closed, long after they left VM, it seems that even now the 90 day limit isn't being consistently observed.  In short, VM themselves don't know what is going on.