Deleting old blueyonder account
I am a former Virgin customer and have an old blue yonder email address which has not been deleted and has now been hacked. Can you help?
Forum Discussion
1 Reply
- Molly_T
Forum Team
Hi Jg16
Welcome to the community forum! Thank you for posting. Sorry to hear you are needing some support with getting a historic email deleted. They should usually be deleted automatically after 90 days of the account closing. This is outlined in our email policy and FAQ's page here
https://www.virginmedia.com/help/broadband/manage-email-account in the 'How to close or delete an email account' section towards the bottom of the page. We can help arrange this for you, we just need to confirm a few details via PM to do so. You can find the PM in the top right corner of the page in your Inbox.
We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!Wishing you all the best.
