Forum Discussion

JL1011's avatar
JL1011
Joining in
5 months ago

Deleting old blueyonder account

I am a former Virgin customer and have an old blue yonder email address which has not been deleted and has now been hacked. Can you help?

  • Molly_T's avatar
    Molly_T
    Forum Team
    5 months ago

    Hi Jg16 :waving_hand: Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are needing some support with getting a historic email deleted. They should usually be deleted automatically after 90 days of the account closing. This is outlined in our email policy and FAQ's page here :backhand_index_pointing_right: https://www.virginmedia.com/help/broadband/manage-email-account in the 'How to close or delete an email account' section towards the bottom of the page. 

    We can help arrange this for you, we just need to confirm a few details via PM to do so.  You can find the PM in the top right corner of the page in your Inbox. :envelope_with_arrow: We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. :sun_with_face: