Forum Discussion

Pktargett's avatar
Pktargett
Joining in
11 months ago

Delete old email account.

I am no longer a VM customer but have an old blueyonder email that is still live, this keeps being hacked, how can this account be deleted.

  • Graham_A's avatar
    Graham_A
    11 months ago

    Pktargett  The VM Forum Team staff should be able to help you with this when they reach this thread in due course.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    11 months ago

    Pktargett  The VM Forum Team staff should be able to help you with this when they reach this thread in due course.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    11 months ago

    Hi Pktargett 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear you're BlueYonder account has been compromised. I'm going to send you a private message, so we can work to get this removed from our systems.

    Please look out for my message in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Cheers,

  • Lemon2007lemon's avatar
    Lemon2007lemon
    Tuning in
    10 months ago

    Sadly I find myself with this issue , an old virgin media email address being hacked.

    I have no way of getting into the account and ideally need the email address closing, can someone from virgin help me with this on here?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      10 months ago

      Hey there Lemon2007lemon Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

      I'm so sorry to hear about the issues with the email you are having. 😢
      I will assist you on the matter and look in to this for you.

      I will send a private message for further assistance. 🧾

      Kind regards,
      Ilyas.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      10 months ago

      Thanks for speaking with us today Lemon2007lemon on the VM forums. 🧾

      Although we can't specifically say what's happened with the email due to data protection.
      Our policy is that any email associated with an account that has had it's broadband services removed / discontinued - get's deleted after 90 days.

      As mentioned we can't specify the removal of this - you won't see the effects of the issues you were having with the email which will indicate the issue as being resolved. 😇

      Kind regards,
      Ilyas.